Vietnam Immigration Department (VID) contact details

Vietnam Immigration Department

Vietnam Immigration Department is a government organization functioning bureau belonging to Vietnamese Ministry of Public Security. This is the official organization who is supervising, approving, or disciplining Vietnamese citizens and foreigner’s entry and exit.

Below are the contact of the Vietnam Immigration Department in Hanoi, Ho Chi Minh City and Da Nang:

Vietnam Immigration Department in Hanoi

Vietnam Immigration Department (A18) in Hanoi

Address: No. 44 – 46 Tran Phu Street, Ba Đinh Ward, Hanoi, Vietnam
Website: http://www.vnimm.gov.vn/IndexE.asp

Numbers for querying:
+ (84)24.3826.4026: about entry and exit Vietnam, residing of foreigners in Vietnam, repatriating of Vietnam citizens living abroad.
+ (84)24.3826.0922: about entry and exit of Vietnam citizens
+ (84)24.3934.5609: administration procedures
+ (84)24.3825.7941: about entry and exit at Vietnam borders and other related issues.

Vietnam Immigration Department (A18) in Danang

Address: No 7 Tran Quy Cap, Da Nang city
Telephone: + (84)7511-3823383

Vietnam Immigration Department (A18) in Ho Chi Minh City

Address: No 161 Nguyen Du, Ben Thanh Ward, District 1, Ho Chi Minh City
Telephone: + (84)838299398
Fax: + (84)838244075
Email: phongqlxnc@vnn.vn

Please note that the foreigners can not submit visa on arrival (VOA) application for their family, friends or for themselves at one of these address. Visa on arrival must be applied through a visa agency to receive visa approval letter to get into Vietnam.
How to apply for visa on arrival?

QUESTION AND ANSWER

+What is visa on arrival?: Visa on arrival is an alternative way to obtain a visa for Vietnam in addition to the traditional way of getting a visa at Vietnam Embassy. With this kind of visa, you are required to submit an online application for a visa approval letter which functions as an official permission allowing you to board the flight and have visa stamped at the arrival airport in Vietnam. You will need to submit your Vietnam approval letter together with your passport (at least 6 months validity), one passport-sized photo, entry and exit form and stamping fee to the Immigration Officers at the airport to have visa stamped onto your passport.
+Is visa on arrival legitimate?: Yes it is. Visa on arrival is an alternative way to get your visa to Vietnam. Also the IATA (International Air Traffic Association) has recognized visa on arrival. Check out the visa information sections on the following airline websites: Skyteam, Oneworld and Star Alliance. Other governments also recognize visa on arrival as a legitimate travel document, such as the U.S. Department of State and the British Embassy in Hanoi: "In order to enter Vietnam, you will need a valid passport with at least six months validity remaining and a Vietnamese visa, a visa exemption document, or a written approval letter for a visa upon arrival. To obtain a written approval letter to enter, you must contact a travel agency prior to departure."
+What is visa approval letter: "Visa approval letter" is a document issued by Vietnam Immigration Department (Vietnam Ministry of Public Security). It functions as an official permission allowing its owner(s) to board the flight to Vietnam and get visa stamped onto the passport upon arrival at Vietnam airport. Please find the visa approval letter sample processed by e-visasvietnam.com.
+How long does it take to get visa approval letter?: The approval letter is processed and emailed you within two (02) working days (excepts Saturday, Sunday and public holiday). In urgent cases, you are able to get the approval letter within 8 hours, 4 hours, 2 hours or even 1 hour. For emergency visa processing at the weekend (Saturday, Sunday) or public holiday, please contact us. The visa counters at Vietnamese airports open 24 hours x 7 days. If you already have the visa approval letter, you can pick up your visa at Vietnam airports anytime.
+How do I receive approval letter?: A colour scanned copy of the approval letter (in PDF or JPG format) will be sent to your email. Please make sure that your correct email registered and you have the latest version of Adobe Acrobat Reader in order to open the file.
+How does visa approval letter look like?: Please find the visa approval letter sample processed by e-visasvietnam.com.
+Is there any exception with visa on arrival?: Visa on arrival is just valid for those who enter Vietnam by air. For land and cruise entry, please visit a Vietnam Embassy or Consulates to get your visa before your departure. There are three international airports in Vietnam that you can get your visa stamp with visa approval letter including: Noi Bai International Airport (Hanoi), Tan Son Nhat International Airport (Ho Chi Minh City) and Da Nang Airport (Da Nang).
+Is the passport copy required?: Normally, passport scan is not required. However in some cases, the Vietnam Immigration Department may request for your passport copy to verify your information before giving the approval.
+Do I need photo and what is the size?: Photos are required upon arrival airports only, thus please remember to bring at least 2 photos of standard passport size (04×06 cm). If you do not have time to prepare those photos before your departure, you can also have it taken at a Vietnamese airports for about 2 USD/ photo.